Refund policy

At MY-REIGN SKINCARE, we want you to feel confident in every purchase. Because our products are personal-care items, we maintain return guidelines that help protect the quality, safety, and integrity of every product we sell.

Returns

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the product must be:

• Unused and unopened
• In its original packaging
• In resalable condition
• Accompanied by proof of purchase or order information

For health, hygiene, and product-safety reasons, we are unable to accept returns of products that have been opened, used, altered, or partially consumed unless the item arrived damaged, defective, or incorrect.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original method of payment. Please allow approximately 5 to 10 business days after the refund is processed for the credit to appear, depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the return is the result of an error by MY-REIGN SKINCARE.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your package or product arrives damaged, defective, leaking, broken, or you receive the wrong item, please contact us within 3 days, or 72 hours, of delivery.

When contacting us, please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged or incorrect product
• Photographs of the shipping package when applicable

Please keep the original product and packaging until your claim has been reviewed. We may request additional information before determining the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

If the return is due to an incorrect, defective, or damaged item caused by MY-REIGN SKINCARE or during shipment, we will work with you to determine the appropriate resolution.

We strongly recommend using a trackable shipping method when returning merchandise. MY-REIGN SKINCARE is not responsible for return packages that are lost or damaged while being shipped back to us.

Products That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used skincare and body-care products
• Products that have been altered, contaminated, or damaged after delivery
• Items returned without their original packaging when the packaging is necessary to verify the product
• Items received outside the 30-day return period, unless otherwise required by law

Allergies, Sensitivities & Personal Preferences

Ingredient lists are provided to help customers make informed purchasing decisions. We encourage customers with known allergies or sensitivities to carefully review product ingredients before use and perform a patch test when appropriate.

Individual preferences regarding fragrance, texture, color, or personal experience with a product generally do not qualify an opened or used personal-care product for return.

If you have questions about a product before purchasing, please contact us and we will be happy to help.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

Once an order has shipped, the standard return policy applies.

Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check around your property, with household members, neighbors, building management, or the shipping carrier.

Contact us if you need assistance reviewing the tracking information associated with your order.

How to Start a Return

To request a return, contact MY-REIGN SKINCARE through our Contact page and include your:

• Name
• Order number
• Product you would like to return
• Reason for the return

We will provide additional instructions if your return is eligible.

Please do not send a return until you have received return instructions from MY-REIGN SKINCARE.

Questions

If you have questions about a return, refund, damaged order, or this policy, please contact us through the MY-REIGN SKINCARE Contact page.

We reserve the right to review return and refund requests individually and to refuse returns that do not meet the requirements outlined in this policy, subject to applicable law.