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Shipping policy

Last Updated: [September 1, 2026]

Thank you for shopping with MY-REIGN SKINCARE. We carefully prepare each order so your products arrive safely and ready to become part of your ritual. Please review the shipping information below before placing your order.

Order Processing

Orders are processed and prepared for shipment within 3 to 5 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or federal holidays.

During product launches, holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to communicate the updated timeframe.

Please note that processing time is separate from carrier transit time. Once your order has been shipped, the delivery timeframe will depend on the shipping method selected at checkout and the carrier.

Where We Ship

MY-REIGN SKINCARE currently ships within the United States only.

At this time, we do not offer international shipping.

Shipping Rates

Available shipping methods and charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary based on factors such as:

  • Order weight
  • Package size
  • Delivery destination
  • Shipping service selected
  • Promotional shipping offers, when available

Any applicable shipping charges will be shown before payment is submitted.

Shipping Charges and Overages

MY-REIGN SKINCARE may offer flat-rate shipping for eligible orders. Shipping charges help cover the cost of postage as well as packaging, handling, and materials used to prepare your order for safe delivery.

Because actual carrier charges may vary based on package weight, dimensions, destination, and shipping service, the amount paid for shipping may not exactly match the postage amount shown on the shipping label.

If an order results in a significant shipping overcharge, MY-REIGN SKINCARE may issue a partial refund for the excess shipping amount to the original payment method. Minor differences between the shipping charge collected and the actual carrier cost are not automatically refunded.

Free Local Shipping

MY-REIGN SKINCARE offers complimentary local shipping on qualifying orders of $50 or more within select eligible ZIP codes.

Eligibility is based on the shipping address entered at checkout and the qualifying order subtotal. Orders that do not meet the $50 minimum will be subject to the standard shipping rate available at checkout.

Qualifying Free Local Shipping orders will be shipped through a standard carrier such as USPS or UPS at no charge to the customer. Free Local Shipping does not include customer pickup or personal delivery. MY-REIGN SKINCARE does not offer customer pickup from our fulfillment location.

Standard order processing times of 3 to 5 business days apply. Carrier transit time begins after the order has been processed and shipped.

Eligible ZIP codes and Free Local Shipping availability may be updated as our service area and operations evolve.

Delivery Estimates

Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are provided as a guide and are not guaranteed. Shipping delays may occasionally occur due to weather, holidays, carrier disruptions, high shipping volume, natural disasters, or other circumstances outside the reasonable control of MY-REIGN SKINCARE.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing tracking information when tracking is available for the selected service.

Please allow time for the carrier's tracking system to update after your shipping confirmation has been issued.

Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their packages.

Shipping Address Accuracy

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address, including apartment, suite, unit, or building numbers when applicable.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

MY-REIGN SKINCARE is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Address Changes After Shipment

Once an order has shipped, MY-REIGN SKINCARE may be unable to modify the delivery address.

If your package is already in transit, you may need to contact the shipping carrier directly to determine whether delivery instructions or address adjustments are available.

Additional carrier fees may apply.

Packages Marked Delivered

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

  • Checking around all entrances, porches, garages, mailboxes, and other delivery areas
  • Checking with household members
  • Checking with neighbors or building management
  • Allowing up to 24 hours in case the carrier marked the package delivered shortly before completing delivery
  • Contacting the shipping carrier for additional delivery information

If you are still unable to locate your package after taking these steps, please contact MY-REIGN SKINCARE and we will assist you with reviewing the available tracking information.

Lost Packages

If tracking has not updated for an extended period or you believe your shipment may be lost in transit, please contact us.

We may ask you to allow the carrier's normal delivery or investigation period to pass before a package can be considered lost.

Resolutions for lost shipments will be determined based on carrier information, tracking records, and the circumstances of the order.

Damaged Packages or Products

Please inspect your order promptly after delivery.

If your package or product arrives damaged, broken, leaking, or otherwise compromised during shipment, contact MY-REIGN SKINCARE within 3 days, or 72 hours, of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the affected product
  • Photographs of the shipping box or mailer
  • Photographs of any visible damage to the exterior packaging

Please retain the damaged item and all original packaging until your claim has been reviewed.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Returned-to-Sender Packages

Packages may be returned to us because of:

  • An incorrect or incomplete address
  • An unclaimed package
  • Delivery refusal
  • Failed delivery attempts
  • Other carrier-related delivery issues

If an order is returned to MY-REIGN SKINCARE, we will contact you regarding available options.

Additional shipping charges may apply if you request that the package be shipped again due to an address error or other issue not caused by MY-REIGN SKINCARE.

Original shipping charges may be nonrefundable when a package is returned because of customer-provided address information or refusal of delivery.

Refused Deliveries

Refusing a shipment does not automatically qualify the order for a full refund.

Returned products must be received and reviewed according to our Return & Refund Policy before any eligible refund is issued.

Any nonrefundable shipping charges or carrier fees may be deducted where permitted.

Weather and Carrier Delays

Once a shipment is in the carrier's possession, transportation schedules are managed by the carrier.

Severe weather, natural disasters, transportation disruptions, holiday volume, and other unexpected events may affect delivery times.

We appreciate your patience when circumstances outside our control cause delays.

Multiple Shipments

In some circumstances, items from the same order may arrive in separate packages.

If your order is divided into multiple shipments, additional tracking information may be provided for each package.

Preorders and Special-Release Items

If MY-REIGN SKINCARE offers a preorder, made-to-order product, limited release, or item with an extended processing period, the expected fulfillment timeframe will be provided on the applicable product page or during checkout.

Orders containing preorder items may be held until all products are ready to ship unless otherwise stated.

Shipping Promotions

Free shipping or discounted shipping promotions may be offered from time to time.

Promotions may be subject to:

  • Minimum purchase requirements
  • Specific shipping methods
  • Promotional periods
  • Geographic restrictions
  • Product exclusions

Qualifying requirements will be displayed with the applicable promotion.

Returns

Shipping-related returns are also subject to the MY-REIGN SKINCARE Return & Refund Policy.

Eligible standard returns must generally be initiated within 30 days from the delivery date.

Please review our full Return & Refund Policy for additional eligibility requirements, exclusions, and return instructions.

Contact Us

If you have questions about an order, shipment, tracking information, or delivery issue, please contact MY-REIGN SKINCARE through our Contact page.

When contacting us about an existing order, please include your name and order number so we can assist you more efficiently.